Everything you wanted to know about ordering from HUUG!
Our third party fulfillment partners ship Monday through Friday, and fulfill all orders made by 12PM EST by the end of the same day. We currently only fulfill orders to the contiguous US, though we hope to expand to global shipping in the near future
While we work hard to choose logistics partners that get your HUUGs to you ASAP, packages can sometimes experience delays in transit, even if tracking doesn't show it. If you don't see movement for 3-4 business days after the most recent tracking
We're sorry to hear that! Please reach out to us at [email protected] (*not* .com) with your associated order number and we'd be happy to look into this for you.
Returns or exchanges against an order is free for any unworn, unlaundered items with tags on, within 30 days from the date of delivery. Please note: panties are final sale. Feel free to use our contact form here, or email us at [email protected] (*not* .c
At this time, our shopping platform only allows one discount to be applied per order. Sorry!
Absolutely, email us at [email protected] (*not* .com) with your order number and the discount code you're looking to apply and we would be happy to look into this for you.
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Please note that due to the fulfillment speed of our third party logistics partners, we are unable to guarantee an edit of the shipping address of an order once it has been placed. Please be sure that your shipping address has been entered correctly