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Orders, Shipping, and Returns

Everything you wanted to know about ordering from HUUG!

How soon after I place my order will I get my HUUG?

Our third party fulfillment partners ship Monday through Friday, and generally fulfill all orders made by 2PM EST by the end of the same day. We currently only fulfill orders to the contiguous US, though we hope to expand to global shipping in the ne

Why hasn't my tracking status updated?

While we work hard to choose logistics partners that get your HUUGs to you ASAP, packages can sometimes experience delays in transit, even if tracking doesn't show it. If you don't see movement for 3-4 business days after the most recent tracking

My tracking shows delivered, but I never received it. What can I do?

We're sorry to hear that! Please reach out to us at [email protected] (*not* .com) with your associated order number and we'd be happy to look into this for you.

What is your exchange & return policy?

Your first return or exchange against an order is free for any unworn, unlaundered items with tags on, within 30 days from the date of delivery. Any additional returns or exchanges against an order, or secondary exchanges or returns, will incur a $15

Can I use multiple discount codes?

At this time, our shopping platform only allows one discount to be applied per order. Sorry!

I forgot to use my discount code! Can I still apply it to my order?

Absolutely, email us at [email protected] (*not* .com) with your order number and the discount code you're looking to apply and we would be happy to look into this for you.

How does HUUG's Refer a Friend program work?

Gift your friends $15 off their first order of $110+ and get a $15 discount off your next Huug purchase of $110+. Click here to get that referral started!. Offer valid on online purchases only. Offer redeemable only at https://huug.co/. Sales tax, sh